ME Shield · Portal Support
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Read-only client portal troubleshooting

Enrollment and sign-in health without passwords, tokens, MFA secrets, intake answers, or documents.

Privacy protection: client identity is masked, access is limited to owner/operations, and every view is written to the 7-year audit trail.
Why this screen is read-only: it exists to diagnose enrollment and sign-in problems, not to change anything — so it stays read-only for every role, including owner, with no exception. To resend a client's sign-in link, use Submissions → "Resend Client Copy" on their pending intake instead.
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Choose a client to view redacted enrollment and login history.